We require a deposit with all bookings. The deposit is 20% of the total function cost. Once our clients confirm the date, we send an information package containing a booking confirmation, maps, the cancellation policy and a brochure for each guest. The booking form specifies when and how to pay for the deposit.
Bookings are secured when the deposit and signed confirmation slip is received and cleared. Our clients can pay for the deposit by credit card, direct deposit or by cheque. The balance should be paid on arrival.
(If you wish to run tabs you must leave your credit card with the cashier for payment).
Remember that when we hold a function for you and you decide to cancel the booking, it prevents other families from utilizing that area at the time and we will have provided additional staff unnecessarily. Please make sure you have planned carefully before committing yourself to a booking. Please understand that:
There will be NO REFUND of the deposit if the booking is cancelled less than14 days prior to the date of the booking.
If the deposit has not been received by the due date we will assume that your booking has been cancelled. It is the client’s responsibility to make sure that the deposit is paid on time.
In-store Refund Policy
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.