FAQ'S

All packages are shipped via Aramex couriers, Monday to Friday excluding Public Holidays. If your order is received after 10am on a Friday it will be shipped the next business day. once your order has been packaged you will receive an e-mail with a tracking number. Currently Aramex has a 7 day delay due to a surge in freight demands, your patience is appreciated.

All orders are packed Monday - Friday excluding Public Holidays, so if your order is placed on the weekend after 3pm Friday your order will be pack the next Monday. Once your order has been packed, you will receive an email confirming you can come pick it up. Please wait until you have received the 'ready for collection' e-mail to avoid disappointment.

Collection times are Monday to Sunday 10am-4pm.

Gallery & Museum Monday

• Sunday: 9am - 5pm

Cafe

• Monday - Friday: 9am - 3pm
• Weekends: 9am - 4pm

Park

• Thursday - Friday: 10am - 3pm*
• Weekends: 10am - 4pm*

*Last entry 1 hour before closing

• Only Visitor pass & Fun pass available during school term weekdays*

Gallery & Museum Monday - Sunday: 9am - 5pm

Cafe Monday - Sunday: 9am - 4pm

Park Monday - Sunday: 10am - 4pm*

*Last entry 1 hour before closing

Christmas Day, Boxing Day (Observed Christmas & Boxing Day this year 27th & 28th December) & Good Friday ANZAC Day Open from 11am

We are OPEN ALL other Public Holidays.

Yes, don't forget your socks as they are required. Socks are available to purchase at the Mystery Mountain Kiosk.

Due to the variety in school holiday dates, we use the dates that local Primary schools in our area use.

2023 School Holiday Dates

7th April 2023- 23rd April 2023

1st July 2023 - 16th July 2023

23rd September 2023 - 8th October 2023

15th December 2023 - 2nd February 2023

Due to our Food Saftey Policy we do not allow external (Homemade or Store brought) into our Park and Cafe. We do offer a wide variety of high quality Food and Drinks available to purchase from Cafe on the Rock and the Mystery Mountain Kiosk.