FAQ'S

COVID-19 Traffic Light System

Crystal Mountain is committed to keeping you and your family safe.

We are excited to be able to open more areas of the business as we move to the Traffic Light System from Friday 3rd December 2021.

At RED in the Covid-19 Protection Framework, our Café and Park require that ALL visitors aged 12years and 3months+ are fully vaccinated to visit these areas of Crystal Mountain.
Our Retail Gallery and Museum does not require Vaccine Pass for entry, but we do ask that you wear a mask and maintain social distancing.

Please be prepared to show your MY VACCINE PASS to our Team Member at the Café or Ticket Station.

If you have an exemption and it is registered with the Ministry of Health, you will have an approved Covid Passport.

While we regret having to exclude anyone our focus is to be able to open all areas of our business again.
Although we respect that everyone has a right to choose whether to be vaccinated or not with this legislation our hospitality areas can only viably operate as vaccine mandated facilities.

For further information Click here

Shipping

All packages are shipped via Aramex couriers, Monday to Friday excluding Public Holidays.
If your order is received after 10am on a Friday it will be shipped the next business day. 
once your order has been packaged you will receive a e-mail with a tracking number.
Currently Aramex has a 7 day delay due to a surge in freight demands, your patience is appreciated.
 

Click & Collect

All orders are packed Monday - Friday excluding Public Holidays, so if your order is placed on the weekend after 3pm Friday your order will be pack the next Monday.
Once your order has been packed you will receive an email confirming you can come pick it up. Please wait until you have received the 'ready for collection' e-mail to avoid disappointment. 
 
Collection times are Monday to Sunday 10am-4pm.
 

What are your opening hours during school term?

Gallery & Museum Monday – Sunday: 9am – 5pm

Cafe Monday - Friday: 9am - 3pm 
         Weekends: 9am - 4pm

Park Tuesday - Friday: 10am - 3pm*
         Weekends: 10am - 4pm*
*Last entry 1 hour before closing
** Only Visitor pass & Fun pass available during school term weekdays**

What are your gallery, museum and cafe opening hours during School Holidays?

Gallery & Museum Monday – Sunday: 9am – 5pm

Cafe Monday - Friday: 9am - 3pm 
         Weekends: 9am - 4pm

Park Monday - Friday: 10am - 3pm*
         Weekends: 10am - 4pm*
*Last entry 1 hour before closing
 

What Public holidays are you closed?

Christmas Day, Boxing Day & Good Friday
ANZAC Day Open from 11am 

We are OPEN ALL other Public Holidays. 
 

Are socks required to play on the Mystery Mountain Indoor Playground?

Yes, don't forget your socks as they are required. Socks are available to purchase at the Mystery Mountain Kiosk.