FAQ'S

All packages are shipped via Aramex couriers, Monday to Friday excluding Public Holidays. If your order is received after 10am on a Friday it will be shipped the next business day. once your order has been packaged you will receive an e-mail with a tracking number. Currently Aramex has a 7 day delay due to a surge in freight demands, your patience is appreciated.

Crystal Mountain cannot accept liability for delays in delivery due to unforeseen circumstances and offers tracked shipping through Aramex Couriers, as signature required is not offered in all areas, we are unable to offer this option however a request for signature will be used when the order is over $100 and the option is available. Once the order is collected by the courier, we have no control over delivery due to this we cannot accept liability for items lost in transit or once delivered.

All orders are packed Monday - Friday excluding Public Holidays, so if your order is placed on the weekend after 3pm Friday your order will be pack the next Monday. Once your order has been packed, you will receive an email confirming you can come pick it up. Please wait until you have received the 'ready for collection' e-mail to avoid disappointment.

Collection times are Monday to Sunday 10am-4pm.

Gallery & Museum Monday

• Sunday: 9am - 5pm

Cafe

• Monday - Friday: 9am - 3pm
• Weekends: 9am - 4pm

Park

• Thursday - Friday: 10am - 3pm*
• Weekends: 10am - 4pm*

*Last entry 1 hour before closing

• Only Visitor pass & Fun pass available during school term weekdays*

Gallery & Museum Monday - Sunday: 9am - 5pm

Cafe Monday - Sunday: 9am - 4pm

Park Monday - Sunday: 10am - 4pm*

*Last entry 1 hour before closing

Christmas Day, Boxing Day (Observed Christmas & Boxing Day this year 27th & 28th December) & Good Friday ANZAC Day Open from 11am

We are OPEN ALL other Public Holidays.

Yes, don't forget your socks as they are required. Socks are available to purchase at the Mystery Mountain Kiosk.

Due to the variety in school holiday dates, we use the dates that local Primary schools in our area use.

2024 School Holiday Dates

12th April 2025- 27th April 2025

28th June 2025 - 13th July 2025

20th September 2025 - 5th October 2025

13th December 2025 - 30th January 2026

Due to our Food Saftey Policy we do not allow external (Homemade or Store brought) into our Park and Cafe. We do offer a wide variety of high quality Food and Drinks available to purchase from Cafe on the Rock and the Mystery Mountain Kiosk.